Flawless Delivery Customer Service Training
Employers are facing a new work climate unlike any other and this affects all levels of the workforce.
This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©.
Properties Served:
- A&R Group
- AC Hotel by Marriott
- Africatown Freedom Tours LLC
- Alabama State Parks
- Alabama Tourism Dept – Ardmore Welcome Center
- Alabama Tourism Dept – Dekalb Welcome Center
- Alabama Tourism Dept – Grand Bay Welcome Center
- All-a-bama
- American Inn
- Ascent
- Athens Public Library
- Avid
- Baron Hospitality
- Best Western
- Blake Williams Media
- Click Here for Full List
Benefits to Employees
- Professional development
- Gain confidence
- Learn new skills that will help in any job
- Develop empathy with guests and coworkers
- Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
- Develop a network of peers
- Move from job to career
- Position for advancement
Benefits to Employers
- Employees develop customer service, problem-solving and internal communication skills training
- Employees feel engaged and excited about their work
- Employees go above and beyond expectations
- Retain employees longer
- Build your workforce from within
- Increase Guest Satisfaction Survey scores
- Create satisfied customers who will return often
- Helps further a company culture conducive to outstanding service at every level.
Benefits to Community
- When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
- Improved industry ability to provide services, and therefore contribute to economic development in the region
- Expands hospitality choices in recovering and growing economies
Support from Governor Kay Ivey
This program is made possible with support from Governor Kay Ivey and the Alabama Tourism Department.
