Statistics
If your business interacts with the public, Flawless Delivery was built for you. Our program provides hospitality training at every level—empowering teams with the confidence, communication, and professionalism needed to create exceptional guest experiences.
Industrial Relevance
With over 100 training sessions and more than 1,000 certified graduates, Flawless Delivery has already made a measurable impact across Alabama.
In 2024, the national average turnover rate in the hospitality industry reached 70%. Businesses that invest in Flawless Delivery, however, are seeing that rate decline among their staff.
- Job Security and Marketability
- Employee Recognition
- Sense of Accomplishment
- Career Advancement Opportunities
- Culture of Continuous Learning
Economic Impact
Demographics
In May 2025, there was a total of 42 students registered. The students were given a demographic survey:

- Over 90% of participants view tourism as their career.
- 50% of participants have a high school diploma or GED; 30% have an associate degree; and 20% have completed some form of higher education.
- 25.7% of participants work in food and beverage; 25.7% in front desk; 22.9% in events; 14.3% in administration; and the remaining participants are in sales, housekeeping, or maintenance.
- Participant ages were fairly evenly distributed across decades, with the highest concentration in the 26–35 age range
When participants were asked which part of the Flawless Delivery training they found most valuable, their responses included:
