Stats and Testimonials

Statistics

Flawless Delivery focuses on hospitality training at every level; if your business works
with the public then our training is for you.

• 80% of Flawless Delivery participants view tourism as their career
• 38% were at the Front Desk or in  Guest Services; almost 19% were in housekeeping; 11%  were in food and beverage; and a smattering were in maintenance, security, sales, events, and tourism in general

• 56% have never received professional development training before.
• 76.3% were female, 25.5% were male, and 1 identified as non-binary.
• Ages were distributed pretty equally across the decades

During the month of January, there was a total of 38 students registered. The students were given a demographic survey:

• Over 80% of participants viewed tourism as their career
• 44% of participants have their high school degree or GED; 12% have their Associates degree; 44% have some sort of higher education
• 32% were in front desk; 26% were in sales and marketing; 16% were in the food & beverage department; the rest of participants were in admin, housekeeping, and events.

• 87.1% identified as female; 12.9% identified as male
• Ages were distributed fairly evenly across the decades

When asked what our students found most valuable, their answers included…

• Conflict resolution and the four rules of confrontation
• Interpersonal communication with superiors
• Communication with coworkers
• Management of employees 
• Emotional management
• Dealing with employees 
• Being understanding
• Setting boundaries 
• Confronting a boss
• Problem solving