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Flawless Delivery, Alabama

Flawless Delivery, Alabama

Flawless Delivery Hospitality Certification

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Stats & Testimonials

Statistics

If your business interacts with the public, Flawless Delivery was built for you. Our program provides hospitality training at every level—empowering teams with the confidence, communication, and professionalism needed to create exceptional guest experiences.

Industrial Relevance

24 %

Employee Performance

Employee performance improved 24% for those who completed Flawless Delivery Hospitality Certification.

15 %

Employee Satisfaction

Employee satisfaction increased 15% for those who completed Flawless Delivery Hospitality Certification.

94 %

Future Training

94% of Alabama managers plan to send more staff through the program annually.

10 %

Customer Satisfaction

There has been a 10% increase in front desk customer satisfaction scores.

1.7 $

Provider Savings

Over $1.7 million have been saved by Alabama hospitality providers for those who went through Flawless Delivery Certification.

204 $

Potential Savings

Flawless Delivery could potentially save Alabama employers $204 million annually.

1

With over 100 training sessions and more than 1,000 certified graduates, Flawless Delivery has already made a measurable impact across Alabama.

In 2024, the national average turnover rate in the hospitality industry reached 70%. Businesses that invest in Flawless Delivery, however, are seeing that rate decline among their staff.

  • Job Security and Marketability
  • Employee Recognition
  • Sense of Accomplishment
  • Career Advancement Opportunities
  • Culture of Continuous Learning

Economic Impact

Tourism Impacts

1.4 $

State & Local Tax Revenue

Billion in state and local tax revenue for Alabama in 2024.

248,590

Number of Jobs

that are directly related to the tourism industry in the state of Alabama.

250 %

Tourism Expenditures

Tourism Expenditures in Alabama have seen a 250% increase since 2003.

140,726 $

Job Creation

With every $140,726 in travel-related expenditures, one new direct job is created.

23.9 $

Tourists Spent

Billion in Alabama during 2024, more than double the amount spent a decade prior.

4.4 $

Direct Earnings

The Alabama hospitality industry directly generated $4.4 billion in earnings.

Demographics

In May 2025, there was a total of 42 students registered. The students were given a demographic survey:

  • Over 90% of participants view tourism as their career.
  • 50% of participants have a high school diploma or GED; 30% have an associate degree; and 20% have completed some form of higher education.
  • 25.7% of participants work in food and beverage; 25.7% in front desk; 22.9% in events; 14.3% in administration; and the remaining participants are in sales, housekeeping, or maintenance.
  • Participant ages were fairly evenly distributed across decades, with the highest concentration in the 26–35 age range

When participants were asked which part of the Flawless Delivery training they found most valuable, their responses included:

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Testimonials

  • “It was one of the best programs I have seen. At 73 I have seen a lot of them. I spoke with several other people and advised them if they ever get the chance to take this it is so good. I also deal with a lot of guests on the sales side and have rethought some points of understanding. Thanks for the program.”
    • Dianah Putman, Baron Hospitality Group

  • “Your commitment to sharing your expertise and insights with [my team] is a privilege and a remarkable opportunity for everyone involved…Your willingness to support and guide us through this learning journey is a testament to your dedication to fostering growth and excellence in others. Your renowned expertise and innovative approaches in the field are incredibly inspiring…Once again, thank you for taking the time to enrich our training program. Your involvement is not just a contribution, but a pivotal moment for us, and we are deeply appreciative of it.”
    • Snehal Adekar, A&R Hotel Group

  • “I thought you were going to give me the tools to handle the public. But really what you gave me were the tools to handle myself, so therefore I could facilitate the needs of the public.”
    • Sheila Flanigan, Flawless Delivery Participant

  • “My favorite part of the Flawless Training was that it brought attention to a lot of communication skills and gave me grace. It taught me how to handle tough situations. I have always had a problem with that so being able to get the information and tools from this training really helped me.”
    • Jessica Thomas, Baldwin Welcome Center off I-10

  • “The Flawless training taught me how to have an open mind. Flawless also taught me how to deal with conflict resolution, how to deal with myself, and how to be my authentic self rather than to beat around the bush and hide away from conflict.”
    • Shermoine Henry, Front Desk Supervisor, Stayover Suites Gulf Shores

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