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“Your commitment to sharing your expertise and insights with [my team] is a privilege and a remarkable opportunity for everyone involved…Your willingness to support and guide us through this learning journey is a testament to your dedication to fostering growth and excellence in others. Your renowned expertise and innovative approaches in the field are incredibly inspiring…Once again, thank you for taking the time to enrich our training program. Your involvement is not just a contribution, but a pivotal moment for us, and we are deeply appreciative of it.” ~Snehal Adekar, A&R Hotel Group

I thought you were going to give me the tools to handle the public. But really what you gave me were the tools to handle myself, so therefore I could facilitate the needs of the public. Sheila Flanigan, Flawless Delivery Participant

It was one of the best programs I have seen. At 73 I have seen a lot of them. I spoke with several other people and advised them if they ever get the chance to take this it is so good. I also deal with a lot of guests on the sales side and have rethought some points of understanding. Thanks for the program. Dianah Putman Baron Hospitality Group

I thoroughly enjoyed your training; the delivery was excellent, location/location staff, and speakers all created an exceptional experience - it was Flawless. I wanted to extend to you my appreciation for allowing me the opportunity to join this certification. It was motivating to see such a curriculum that will not only guide me in my career but also help me provide exceptional experiences to others. Having the opportunity to speak during dinner and being able to share some of my experiences and love for Hospitality was a great way for me to express the passion I have for our industry and to connect with other attendees. It has always been a passion of mine to help others and I enjoy public speaking. I always say, "It brings me joy to bring others joy." Sincerely, Annie Kozicki Front Desk Management | Hospitality Gulf Shores, AL