Stats & Testimonials - Flawless Delivery, Alabama

Statistics

If your business interacts with the public, Flawless Delivery was built for you. Our program provides hospitality training at every level—empowering teams with the confidence, communication, and professionalism needed to create exceptional guest experiences.

Industrial Relevance

24 %

Employee Performance

Employee performance improved 24% for those who completed Flawless Delivery Hospitality Certification.

15 %

Employee Satisfaction

Employee satisfaction increased 15% for those who completed Flawless Delivery Hospitality Certification.

94 %

Future Training

94% of Alabama managers plan to send more staff through the program annually.

10 %

Customer Satisfaction

There has been a 10% increase in front desk customer satisfaction scores.

1.7 $

Provider Savings

Over $1.7 million have been saved by Alabama hospitality providers for those who went through Flawless Delivery Certification.

204 $

Potential Savings

Flawless Delivery could potentially save Alabama employers $204 million annually.

With over 100 training sessions and more than 1,000 certified graduates, Flawless Delivery has already made a measurable impact across Alabama.

In 2025, the national average turnover rate in the hospitality industry reached 70-80%. Businesses that invest in Flawless Delivery, however, are seeing that rate decline among their staff.

Job Security and Marketability
Employee Recognition
Sense of Accomplishment
Career Advancement Opportunities
Culture of Continuous Learning

Economic Impact

Tourism Impacts

1.4 $

State & Local Tax Revenue

Billion in state and local tax revenue for Alabama in 2024.

248,590

Number of Jobs

that are directly related to the tourism industry in the state of Alabama.

250 %

Tourism Expenditures

Tourism Expenditures in Alabama have seen a 250% increase since 2003.

140,726 $

Job Creation

With every $140,726 in travel-related expenditures, one new direct job is created.

23.9 $

Tourists Spent

Billion in Alabama during 2024, more than double the amount spent a decade prior.

4.4 $

Direct Earnings

The Alabama hospitality industry directly generated $4.4 billion in earnings.

Demographics

During the 2025 fiscal year (October 2024-September 2025), Flawless Delivery students were given a demographic survey:

Over 60% of the participants view tourism as their career.
37% of the participants have a high school diploma or GED; 21% have an associate degree; and 34% have completed some form of higher education.
21.6% of participants work in an administrative role; 21.2% in front desk; 16.2% in sales and marketing; 21.2% in food and beverage; and the remaining participants are in events, housekeeping, restaurants, or maintenance.